Terms & Conditions

Welcome to the Patricia Smith Designs terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has entered our preparation/making process, we will not be able to make any changes.

Ordering procedure

All our clothes are made to order, including the main website designs. Please allow 2-3 weeks for delivery. We are unable to supply any goods on a sale or return basis. 
We accept Visa, MasterCard credit/debit, Amex or BACs payments. You may use our secure online payment system on our website or by phone or email. Payment must be made in full at the time of placing your order. Special orders, from the Classic Collection or Special Occasions sections, may be made by phone or email and a 50% deposit is required with order and the balance payable on completion. Special orders require 6-8 weeks to be made.
We welcome international customers. Shipping charges are added automatically at the checkout. UK £5; Europe £15; International £20. All shipments are sent securely using registered mail and will require a signature on delivery.

Further information for International customers

The actual price charged to international customers will be subject to the exchange rate applied by the customer’s credit or debit Card Company. Customers outside the United Kingdom will also be liable for any import duty, taxes, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

Returns policy

Every outfit is made to order but you may return it within 14 days, unworn and in the same condition as it was received, for an exchange or full refund (excl. shipping). If any special changes were requested to an item we regret we are unable to accept returns apart from in the case of faulty goods. Please make sure that measurements are taken accurately and sizes are chosen carefully. Compare with our Size Chart before placing your order. Patricia Smith Designs cannot accept responsibility for measurements taken by a third party.

Contract

When buying through the website the contract entered into is legally binding.

Privacy policy

At Patricia Smith Designs we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.

Your Personal Information

We ask for your name, telephone number, home address, delivery address if different, email address for invoicing and communication purposes only.

Your Data

Your data will enable us to fulfil your order and to notify you about important functionality changes.
We comply with the standards, procedures and requirements laid down in the UK data protection act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
Your details will never be shared or sold to any third party.

Your statutory rights

Your statutory rights are not affected by any of the above terms and conditions.